Last updated 23 August 2026
Privacy policy
Upcastr Pty Ltd (“Upcastr”, “we”, “us”) respects your privacy. This policy explains how we handle personal information collected through upcastr.co and direct enquiries. It is a practical description of our current website practices and should be reviewed if our services or technology change.
What we collect
When you use the contact form, we collect the information you provide: your name, company, work email address and the details of the business challenge you describe. Please do not include passwords, financial account details, health information or other sensitive personal information in the form.
Our hosting and security providers may also process basic technical information such as IP address, browser type, requested pages, timestamps and diagnostic logs so the website can be delivered, secured and maintained.
How we use personal information
- To read, manage and respond to your enquiry.
- To arrange a consultation or discuss a potential engagement.
- To operate, secure, troubleshoot and improve the website.
- To meet legal obligations and protect our rights or the rights of others.
We do not sell personal information or use contact-form details for third-party advertising.
Storage and service providers
The website uses Cloudflare infrastructure, including Cloudflare D1, to receive and store contact enquiries. Cloudflare and other providers used to operate the site may process data in locations outside Australia. Their handling of data is governed by their contracts and privacy terms.
Disclosure
We may disclose information to service providers that help us operate the website or respond to enquiries, where reasonably necessary and subject to appropriate obligations. We may also disclose information when required by law, in connection with a business transaction, or to investigate misuse and protect people, systems or legal rights.
Retention and security
We retain enquiry information only for as long as it is reasonably needed for the purposes above, our business records and applicable legal requirements. We use reasonable technical and organisational safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Cookies and analytics
The current website does not use advertising cookies. Essential technical storage may be used where needed for security or basic site operation. If analytics or marketing technologies are added later, this policy and any consent controls should be updated before they are enabled.
Your choices and access
You may ask to access or correct personal information we hold about you, or ask a question or make a privacy complaint. Some requests may be subject to legal exceptions. Use the contact form and write “Privacy request” at the start of your message so it can be directed appropriately.
Changes to this policy
We may update this policy when our practices, technology or legal obligations change. The date at the top shows when it was last revised.